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Useful Contacts

Department of operations:

(Emergency Mobile, 24 hours): To dial from abroad: +51 984 783887 (English and Spanish spoken) by Enriqueta.

Prices: Prices are in USD $ and per person.

Reservations: We accept bookings by E-mail together with a deposit.

1: Sightseeing tours:

  • 30% (Individuals) of the total package price per person is required.
  • 50% (Groups) of the total package price per person is required.

2: Outdoor Activities:

  • 4 Days Inca trail hike to Machu Picchu Reservations:
  • A deposit of $250, price per person is required.

2 Days Inca trail hike to Machu Picchu Reservations:

  • A deposit of $200, price per person is required.

Alternative hikes to Machu Picchu Reservations:

  • A deposit of $200, price per person is required.

Please complete and send the following details for each traveler:

  • Name (as written in your passport):
  • Passport Number (expiration date must be more than six months):
  • Date of Birth:
  • Nationality:
  • Medical history and dietary restrictions:
  • Addresses and telephone number (emergency contacts)
  • Emergency contact for duration in Peru:
  • All flight schedules:
  • Hotel category:
  • Deposit:

Each client has to send his/her personal information correctly. TREKS 2 MACHUPICCHU Travel Company is not responsible for erroneous data and any difficulties, cancellations or additional charges that may arise.

Your passport expiration date should be more than six months, when traveling in Peru!

Please advise if you change your passport number after booking the tour (especially for booking the Inca Trail as if we do not make a change in your official details; you will not be permitted to do the hike). Note changing passport numbers requires an extra fee (it is extremely important that we make the changes with the Inca trail authorities).


TREKS 2 MACHUPICCHU Travel Company protects our Client’s information and does not share it with third parties unless authorized by our clients to do so for planning reservation or tour implementation purposes.

We consider our Client’s personal information, Tour characteristics, payment and relative information to be highly confidential.

The Deposit can be done through

VISA: (Please go to our Home Page and follow Instructions) THE CLIENT WILL ASSUME ALL TRANSACTION FEES (VISA will automatically add their 8%). Duration of time to receive transfer: 2 to 3 days.

Western Union: Use from abroad, and avoid high bank charges or taxes, using WESTERN UNION; a global transfer service, that has a large network of offices all around the world (

Upon transferring the money E-mail us the Money Transfer Number (MTCN) copy of your reservation and amount paid to

Duration of time to receive transfer: Almost instantaneous!

Bank, Pay a booking deposit into our Bank Account “you can directly transfer funds from your own banking account to our banking account; we include banking fees on our side into all full itineraries – the client is responsible for covering their bank charges to send funds”.

Duration of time to receive transfer: 1 to 3 days, dependent on where you are sending from.

Payment of Final Balance

The balance can also be paid by this method (Western Union).

You can pay the Final Payment as follows: We require you to pay your final balance (Groups) 45 days / (Individuals) 40 days before your tour departure date. You can however pay for the rental items directly in Cusco 3 days before your departure date in USD$ cash; at your briefing time in your Hotel before your trek or tour departure. So please bring good US$ bills. (Dollars must be in very good condition, new, nothing broken, worn and painted or older.


Travel in Peru

TREKS 2 MACHUPICCHU Travel Company Operates in regions where standards of accommodation transport and Services might not be what you would normally expect. However we strive with all due care and skill, to provide the best services for our customers. Travelling in Peru requires flexibility, patience, broad-mindedness, good humors and understanding that changes may be made without notice due to circumstances beyond our control. By booking any of our tours you agree to TREKS 2 MACHUPICCHU making necessary changes without liability.

Cancellations and Reimbursement Policies

Treks & Tours

Effective immediately payment forfeitures (and/or applicable refunds) for cancelled trips will depend on the date; TREKS 2 MACHUPICCHU Travel Company receive notices of the cancellation. The cancellation schedule is as follow:

  • 31 Days or more before departure date: forfeit 20% (except Inca Trail programs $ 250 “4 days” and $ 200 “2 days” forfeit).
  • 29 – 25 Days before the program departure date: forfeit 50% of total package price.
  • 24 – 14 Days before the program departure date: forfeit 70% of total package price.
  • 13 – 1 Days before the program departure date: forfeit 100% of the total package price.

Notes of Cancellations: The Inca trail and the most domestic airfare are non-refundable, transferable and no date changes. For all other treks, tours or activities the dates can be changed to accommodate you without losing your deposit except for the Machupicchu Park and Huayna Picchu Mountain entrance tickets.

The cancellation by the client that the program deposit is non-refundable, the deposit is used to purchase the space within the group and once a space is purchased it cannot be resold afterwards. The Cancellation terms for last minute tours effective immediately for trips booked at the last minute; these tours must be paid in full. If you have to cancel this last minute excursion due to any matter please be advised that there will be no reimbursement because hotels, transportation, guides, etc. have been paid in advance. Thank you for your understanding.

Programs & hired Trek/Tours

All tours are carefully selected programs; however due to operational reasons provided; it may be necessary to change the order of the different activities and routes specified in the itinerary. These changes are not common to happen however the route should be considered a basic Program Guide.

Last minute bookings

Last minute bookings can be accepted under the conditions that Hotels, Trains, Flights, Tours and Hikes can be altered and will depend on availability.

No Shows

A “No show” incurs a loss of 100% of the total price.

TREKS 2 MACHUPICCHU Travel Company will retain the entire deposit and not be held responsible for canceled or delayed flights. TREKS 2 MACHUPICCHU Travel Company reserves the right to modify or change any program itinerary to ensure client safety. The agency does not accept any responsibility for maltreatment (damage) to equipment, loss, accident, unforeseen costs, unavoidable delays, services provided by intermediaries, nor direct or indirect acts, which are out of the tour agency’s control.

Return train to Cuzco

The Inca Rail train leaves Machupicchu Pueblo at 14:30 hrs and arrives at Ollantaytambo (1:40 minutes away from Cuzco) at 18:50 hrs (approximate time). The Inca Rail service no longer runs direct to Cuzco; a transfer is required from Ollantaytambo to Cuzco city. We provide you with a transfer from Ollantaytambo station to your Hotel.

In high season the trains become fully booked and therefore we might have to reserve the Peru Rail Train service “subject to availability”. We don’t control seat assignments which are entirely at the discretion of the Rail Companies. Once the train tickets are issued, they are fully non-refundable, and non-changeable.

Train Advice

Luggage Policies and Identity Requirements by Inca Rail & Peru Rail changed its policies regarding luggage: 01 bag or backpack must not exceed 5kg/11pounds or 62 inches/157cm (length + height + width). This means you should bring along a small backpack to Machu Picchu. You can leave your main luggage at your Hotel.

The Train service will require that each passenger boarding a train service must submit their train ticket or identity card (original) or photocopy. Without this; the passenger will not be able to board the train, for passengers´ safety.


TREKS 2 MACHUPICCHU Travel Company has carefully selected HOTELS in CUZCO, according to everyone’s desires. We have a great choice and are nearby, the main attractions. We get special rates at Hotels, so we offer you, the lowest prices, than listed on their Web. Sites and we are happy to make your reservations. We do not book HOTELS separately; these are available to customers, who book Tours and Hikes, with TREKS 2 MACHUPICCHU Travel Company.

We reserve the right to offer an alternative accommodation of a similar standard in the case the accommodation specified in our web site is overbooked or for any reason beyond our control. No changes will make after payment.

All accommodation within Peru will require you to show your passport and the Peruvian Migration card and let them make a photocopy of it in order to check you in. This is a requirement for government and taxes purposes.

Increments in Case of Protests, Strikes

In the event of a protest / strike, which are not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.

Risks: By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Choquequirao, Lares, or Classic Sightseeing tours etc.) you assume the risks associated with them. For these TREKS 2 MACHUPICCHU Travel Company accepts no responsibility.

Holiday or Election Increments: An increment of $35 per person is applicable for all treks (regardless of group / private option / size of group) leaving during these holidays: Christmas (Dec 22nd, 23rd, 24th, 25th) New Year (Dec 29th, 30th, 31st, Jan 1st). An increment is also applicable in order to leave during election days (people are fined in Peru if they do not vote). We use the increments to pay staff a bonus for leaving on their holiday or it is used to pay the fines.

Important Notes

Travel Documents

The client must be in possession of a valid passport, no visa is required to enter Peru, if you are a citizen of the Americas or the European Union except Cuba.

Visa / Customs and Vaccinations

TREKS 2 MACHUPICCHU Travel Company is not responsible for arranging any customs, vaccination or visa paperwork. Yellow Fever vaccination is recommended for people traveling to the Jungle (keep in mind the immunization must be given no less than 10 days prior planned date). A valid International Certificate of Vaccination is recommended bring it with you.

Travel Insurance

All passengers are required to sign a standard waiver form before beginning any and all trips. We also recommend a short-term traveler’s insurance policy covering accidents, baggage loss, emergency evacuation, etc. Any expenses resulting from flight delays, schedule changes, missed connections, sickness and trip delays due to bad weather, trail conditions, strikes, natural disasters, cancellations or acts of God will be assumed by the passenger through their traveler’s insurance. We will assist you in obtaining any and all documentation (where possible) in order to file a claim with your insurance company.

Claims and Complains

If a client has a complaint against the Tour Company, the passengers must first inform the Tour Guide or Company representative while on the Tour in order that the Guide/Representative can attempt to rectify the matter. Any further complaint must be put in writing to the Tour Operator within 7 days of the end of the tour.

Age / Fitness & Participation

We expect all passengers to make sure before booking that they are fit and able to complete the itinerary in your choice of traditional or adventure tours are advised to people over 60 years old to obtain medical evidence of fitness to travel on the chosen itinerary. No unaccompanied minors (those under 18) can be accepted on tours by us however older teenagers may be considered provided they are accompanied by a parent or guardian who accepts full responsibility for them.

We reserve the absolute right to decline a booking at our discretion, if in the opinion of that person appear to threaten the progress safe, comfortable and happy from a trip to the health or conduct of a passenger before or after departure the passenger may be excluded from all or part of the tour, in case of illness we will take the steps it deems fit and recover the costs thereof from the Passenger.

About the Briefing

Sightseeing tours at the arrival day to Cuzco, and Adventure hikes the night or two days, before your trek will be a pre-trek-talk (briefing) in your Hotel at a convenient time for you (exact time will be confirmed on your arrival or by email)

Cusco Advice

We strongly recommend at least 2 days for acclimatizing to high altitude (Andes) for 2 to 3 days ´minimum´ before undertaking the hike. TREKS 2 MACHUPICCHU Travel team recommend you: Cusco City Tour, the Sacred Inca Valley, South Valley tours, Mystical Journeys, etc. come with us we are the best direct tour operator in Peru.